Proactive monitoring
When a site alarms, our team is already working on it — often before you notice.
Support
Support is a pillar, not a department.
Monitoring, fast dispatch and honest communication — for homes and businesses alike.
Chat with a real personSend photos & textsTrack your requestMon–Fri 8–5 · Sat 8–12
How our support works
We would rather prevent the call than take it.
Support Chat in the app
Message us with a photo, follow every update and reply in the same thread.
Convenient hours
We work through the week and on Saturdays.
Notifications that reach you
Maintenance and interruptions announced in the app, with a clear all-clear.
For homes
Everything you need lives in the IslandNet app.
- See usage and pay your bill online
- Download a statement for proof of address
- Chat with photos and follow every reply
- Network status and maintenance notices
- Request a faster package or order equipment
For businesses
Visibility and accountability on your connection.
- Monitoring of your circuit's performance
- Named contacts and agreed response commitments
- Proactive alerts on your links
- Priority dispatch for service-affecting faults
- Maintenance planned around your hours
Installation
Site checks, appointments and new connections.
Connection
Speed, Wi-Fi reach or getting devices online.
Account & billing
Your service, plan or account information.
Business support
An existing business connection or proposal.
Live Support Chat
Chat with us in the IslandNet app.
Download the app and sign in with your IslandNet username and password. Send a message or photo and a real person on our local team replies in the same chat.
Submit a ticket
Tell us what you need.
For existing customers: enter your account number and our support team receives your ticket straight away.
Let's get you to the right person.
Email success-team@citywifionline.com or call 1-869-465-9435.
Questions