IslandNet Global Networks · Saint Kitts and Nevis. These terms apply to every IslandNet connection.
1. The service
IslandNet Global Networks supplies internet service to the address agreed with the customer, at the package speed selected.
Speeds quoted are the capacity delivered to the service equipment at the premises. Performance over Wi-Fi inside the premises depends on the customer's own devices and layout.
Installation is normally completed within one to three business days of a completed sign-up, subject to access, weather and confirmed coverage.
2. Equipment
All equipment supplied by IslandNet remains the property of IslandNet, including the outdoor unit, antenna, customer premises equipment and any IslandNet router.
Where an IslandNet router is supplied, a refundable deposit is collected at sign-up and returned when the service ends, the equipment is returned in working order and the account is settled in full.
Equipment lost, discarded or damaged beyond fair wear and tear is chargeable at replacement value, and the deposit is forfeited.
A customer may supply their own router. In that case no deposit is collected, the installation charge applies, and support and replacement of that router remain the customer's responsibility.
The customer gives IslandNet technicians reasonable access to the premises to install, inspect, maintain, repair and later remove IslandNet equipment.
3. Billing, payment and suspension
Invoices are issued on the 1st of each month for that month of service, in Eastern Caribbean dollars.
A connection taken up during a month is charged for the remaining days of that month. A connection taken up from the 20th onward also covers the following month.
Customers are advised to pay on the 1st, and a thirty-day payment cycle applies from the invoice date.
Where a balance remains after the cycle, service is suspended after a short grace period of three to five days following generation of the new invoice. No disconnection is carried out on a Saturday, Sunday or public holiday.
A suspended service is restored when the previous balance is paid in full. Charges already incurred remain payable.
4. Ending the service
Residential service is not a fixed-term contract. The customer may end it at any time by notifying IslandNet.
On termination, IslandNet equipment must be made available for collection and all outstanding charges become payable.
IslandNet may suspend or end service for non-payment, for interference with the network, or where the service is used unlawfully.
5. Acceptable use
The service must not be used for any unlawful purpose, or to send, store or distribute unlawful material.
The service must not be used to send unsolicited bulk email, to attempt unauthorised access to any system, to scan or attack networks, or to distribute malicious software.
The service must not be resold or redistributed beyond the premises without IslandNet's written agreement.
The customer is responsible for securing their own equipment and network, including router passwords and connected devices.
IslandNet may manage traffic where necessary to protect the network, and may suspend an account that threatens network stability or the service of other customers.
6. Support and service interruptions
Faults may be reported through the IslandNet app, by email to success@islandnetkn.com, or by calling 1-869-465-9435.
Planned maintenance and service interruptions are announced by email and in the IslandNet app, with timing and an all-clear.
IslandNet is not liable for interruptions caused by events outside its reasonable control, including severe weather, power failure and upstream provider outages.
7. General
These terms, together with the signed service agreement and the Privacy Policy, form the agreement between the customer and IslandNet.
IslandNet may update these terms. The current version is always published on this page, and material changes are announced to customers.
These terms are governed by the laws of Saint Kitts and Nevis.
